Boots CS-1000 Informações Técnicas

Nortel Communication Server 1000IP Phones FundamentalsRelease: 6.0Document Revision: 05.02www.nortel.comNN43001-368.

10IP Networking Statistics 240ICMP Statistics 241Audio Connection Data 241USB Headset Data 243Telchemy VQMon 243PC System Information 244Personal Call

100 Nortel IP Audio Conference Phone 20332 Connect the microphone cord to one of the microphone jacks onthe bottom of the IP Phone.--End--Nortel Commu

101.Nortel IP Phone 2007ContentsThis section contains the following topics:•“Introduction” (page 101)• “Description” (page 102)•“Components and functi

102 Nortel IP Phone 2007• Procedure 27 “Replacing an IP Phone 2007” (page 119).• Procedure 28 “Removing an IP Phone 2007 from service” (page 119).Afte

Components and functions 103Keys and functionsTable 21 "IP Phone 2007 keys and functions" (page 103) lists the keysand functions for the IP

104 Nortel IP Phone 2007Table 21IP Phone 2007 keys and functions (cont’d.)Key FunctionNavigation keys Use the navigation keys to scroll through menus

Components and functions 105You can customize the IP Phone features to meet user requirements. Formore information, see the IP Phone 2007 User Guide (

106 Nortel IP Phone 2007•USB Devices• Advanced Diag ToolsFor more information about the IP Phone 2007 Local Diagnostics menu, see“IP Phone diagnostic

Touch panel 107Touch panelYou perform point and click operations on your IP Phone 2007 using thetouch panel. The touch panel is used with the graphica

108 Nortel IP Phone 2007Data calibration is WRONG.Repeat calibration?YES and NO soft keys and calibration statistics are displayedon the screen.Tap th

Display characteristics 109Table 24Character key mappings (cont’d.)KeyGenerates2abcABC23defDEF34ghiGHI45jklJKL56mnoMNO67pqrsPQRS78tuvTUV89wxyzWXYZ9Cle

11MVC 2050 installation 264MVC 2050 installation method 264MVC 2050 removal 265Configuration 266Settings 266802.1p and DiffServ 273Global Packet Loss

110 Nortel IP Phone 2007Figure 19IP Phone 2007 display areasThe display may differ from the above example.To extend the life of the LCD panel, the pan

Display characteristics 111Programmable line (DN)/feature key label displayThe feature key label area displays a 10-character string for each of the12

112 Nortel IP Phone 2007Tools/Navigation areaThe Tools/Navigation area provides controls for navigating betweenfeatures and selecting tools.The follow

Package components 113Table 25Package components• IP Phone 2007• Handset• Handset cord•Footstand• 2.1 m (7-ft) CAT5e Ethernet cable•Getting Started ca

114 Nortel IP Phone 2007Installation and configurationThe following sections provide a step-by-step guide to install and configurethe IP Phone 2007:• “

Installation and configuration 115Procedure 24Configuring the IP Phone 2007Step Action1 Configure a virtual loop on the system using LD 97.For more inf

116 Nortel IP Phone 2007Connect one end of the CAT5e Ethernet cable to the LANEthernet port located on the back of the IP Phone and theother end to th

Installation and configuration 117The IP Phone 2007 supports both AC power and Power overLAN options, including IEEE 802.3af Power Classification 2.To

118 Nortel IP Phone 2007The IP Phone is configured for automatic provisioning by default. Formore information about provisioning the IP Phone automati

Removing an IP Phone 2007 from service 1196 Enter the new TN.--End--Replacing an IP Phone 2007ATTENTIONTwo IP Phones cannot share the same TN. You mus

12Features 298Display characteristics 299Self-labeled line/programmable feature key label display 299Information line display 300Context-sensitive sof

120 Nortel IP Phone 2007TYPE: 2007TN: LLL S CC UU--End--Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright ©

121.Nortel IP Phone 1210ContentsThis section contains the following topics:•“Introduction” (page 121)• “Description” (page 122)•“Components and functi

122 Nortel IP Phone 1210After you install and configure an IP Phone, if power to the phone isinterrupted, you need not re-enter the IP parameters, nod

Components and functions 123Components and functionsThis section describes the following components and functions of the IPPhone 1210:• “Keys and func

124 Nortel IP Phone 1210Table 27IP Phone 1210 keys and functions (cont’d.)Key FunctionEnter key Press the Enter key, at the center of the Navigation k

Components and functions 125— On-hook Default Path— Live Dial Pad— Normal Mode Indication— Caller ID display order• Password Administration— Station C

126 Nortel IP Phone 1210To make a selection, press the number associated with the menu item, or usethe navigation keys to scroll through the menu item

Display characteristics 127Figure 24IP Phone 1210 display areasCleaning the IP Phone display screenGently wipe the IP Phone display screen with a soft

128 Nortel IP Phone 1210state turns on. The icon remains in the on state until you press this featurekey again. This action cancels the enabled featur

Installation and configuration 129Table 31IP Phone 1210 components list (cont’d.)ComponentProduct code250 VAC, Option 11C Standard European powercord,

13Nortel IP Phone 1150E 333Contents 333Introduction 333Description 334Components and functions 336Services menu 339Local Tools menu 340Features 341Dis

130 Nortel IP Phone 1210• If an AC power adapter is required, ensure you use the approvedNortel global power supply (model number N0089601).• Ensure t

Installation and configuration 131Manager navigation tree. For more information about configuringthe IP Phone 1210 using Element Manager, see ElementM

132 Nortel IP Phone 1210a Align the bottom tabs on the foot stand with the position 1slots or the position 2 slots on the back of your IP Phone. Inpos

Installation and configuration 1335 Install the Ethernet cable. Connect one end of the suppliedEthernet cable to the back of your phone using the CAT5

134 Nortel IP Phone 1210• obtaining the provisioning parameters• connecting to the Call ServerThe IP Phone is configured for automatic provisioning by

Removing an IP Phone 1210 from service 1355 Select the Clear soft key to clear the existing TN.6 Enter the new TN.7 Click OK to save and accept change

136 Nortel IP Phone 1210TYPE: 1210TN: LLL S CC UU--End--Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright ©

137.Nortel IP Phone 1220ContentsThis section contains the following topics:•“Introduction” (page 137)• “Description” (page 138)•“Components and functi

138 Nortel IP Phone 1220After you install and configure an IP Phone, if power to the phone isinterrupted, you need not re-enter the IP parameters, nod

Components and functions 139Components and functionsThis section describes the following components and functions of the IPPhone 1220:• “Keys and func

14Features 369Contents 369Telephony features 369Corporate Directory 370Personal Directory 370Redial List 370Callers List 370Password Administration 37

140 Nortel IP Phone 1220Table 32IP Phone 1220 keys and functions (cont’d.)Key FunctionContext-sensitive soft keys(self-labeled)Context-sensitive soft

Components and functions 141Table 32IP Phone 1220 keys and functions (cont’d.)Key FunctionMute Press the Mute key to listen to the calling party witho

142 Nortel IP Phone 1220You can customize the IP Phone features to meet user requirements. Formore information, see the IP Phone 1220 User Guide (NN43

Display characteristics 143FeaturesThe IP Phone 1220 supports the following telephony features:•four programmable line (DN)/ feature keys (self-labele

144 Nortel IP Phone 1220Figure 27IP Phone 1220 display areasCleaning the IP Phone display screenGently wipe the IP Phone display screen with a soft, d

Package components 145• user-entered digits• date and time information (if the IP Phone is in an idle state) or CallTimer (if provisioned in the Telep

146 Nortel IP Phone 1220Table 35Package components• IP Phone 1220• handset• handset cord•footstand• 2.1 m (7-ft) CAT5e Ethernet cable•number plate and

Installation and configuration 147Installation and configurationThe following sections provide a step-by-step guide to install and configurethe IP Phon

148 Nortel IP Phone 1220Configuring the IP Phone 1220Use Procedure 34 “Configuring the IP Phone” (page 148) to configure theIP Phone 1220 for the first

Installation and configuration 149Figure 28 "IP Phone 1220 connections" (page 149) shows the IPPhone 1220 connections.Figure 28IP Phone 1220

15Automatic VOICE VLAN ID configuration 443Enhanced VLAN Tagging 444Enhanced DATA VLAN 444Provisioning the IP Phones 447Contents 447Introduction 447De

150 Nortel IP Phone 1220c Set up the headset according to the instructions included withthe headset.4 Connect the AC power adapter (optional).The IP P

Redeploying an IP Phone 1220 151b Ensure all cables are properly routed and the IP Phone isfunctioning.c Make small marks on the wall where you want t

152 Nortel IP Phone 1220Step Action1 Repower the IP Phone 1220.During the reboot sequence of a previously-configured IPPhone, the IP Phone 1220 displa

Removing an IP Phone 1220 from service 1533 Follow to install the IP Phone 1220. To configure the IP Phone,see “Manual provisioning of IP Phone 1110 a

154 Nortel IP Phone 1220Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel Networks. All

155.Nortel IP Phone 1230ContentsThis section contains the following topics:•“Introduction” (page 155)• “Description” (page 156)•“Components and functi

156 Nortel IP Phone 1230After you install and configure an IP Phone, if power to the phone isinterrupted, you need not re-enter the IP parameters, nod

Components and functions 157Components and functionsThis section describes the following components and functions of the IPPhone 1230:• “Keys and func

158 Nortel IP Phone 1230Table 37IP Phone 1230 keys and functions (cont’d.)Key FunctionContext-sensitive soft keys(self-labeled)Context-sensitive soft

Components and functions 159Table 37IP Phone 1230 keys and functions (cont’d.)Key FunctionMutePress the Mute key to listen to the calling party withou

16Local Tools menu password protection 521Controlling the menu lock for IP Phone 2007 522Configuring Secure Local Menu using Network provisioning 523A

160 Nortel IP Phone 1230— Normal Mode Indication— Caller ID display order•Password Administration•Virtual Office Login and Virtual Office Logout (if V

Display characteristics 161FeaturesThe IP Phone 1230 supports the following telephony features:•20 programmable line (DN)/ feature keys (self-labeled)

162 Nortel IP Phone 1230Figure 30IP Phone 1230 display areasCleaning the IP Phone display screenGently wipe the IP Phone display screen with a soft, d

Package components 163• feature prompt strings• user-entered digits• date and time information (if the IP Phone is in an idle state) or CallTimer (if

164 Nortel IP Phone 1230Table 40Package components• IP Phone 1230• handset• handset cord•footstand• 2.1 m (7-ft) CAT5e Ethernet cable•number plate and

Installation and configuration 165Installation and configurationThe following sections provide a step-by-step guide to install and configurethe IP Phon

166 Nortel IP Phone 1230Configuring the IP Phone 1230Use Procedure 39 “Configuring the IP Phone 1230” (page 166) toconfigure the IP Phone 1230 for the

Installation and configuration 167Figure 31 "IP Phone 1230 connections" (page 167) shows the IPPhone 1230 connections.Figure 31IP Phone 1230

168 Nortel IP Phone 1230c Set up the headset according to the instructions included withthe headset.4 Connect the AC power adapter (optional).The IP P

Redeploying an IP Phone 1230 169b Ensure all cables are properly routed and the IP Phone isfunctioning.c Make small marks on the wall where you want t

17TFTP Server 593Contents 593Introduction 593TFTP Server planning 593Pre-download checklist 594Updating IP Phones firmware 595Updating the firmware 59

170 Nortel IP Phone 1230Step Action1 Repower the IP Phone 1230.During the reboot sequence of a previously-configured IPPhone, the IP Phone 1230 displa

Removing an IP Phone 1230 from service 1713 Follow to install the IP Phone 1230. To configure the IP Phone,see “Manual provisioning of IP Phone 1110 a

172 Nortel IP Phone 1230Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel Networks. All

173.Nortel IP Phone 1200 Series LCDExpansion ModuleContentsThis section contains the following topics:•“Description” (page 173)•“Features” (page 177)•

174 Nortel IP Phone 1200 Series LCD Expansion ModuleThe IP Phones support up to four LCD Expansion Modules. With four LCDExpansion Modules, the IP Pho

Description 175ConfiguredLCD ExpansionModuleKeys AttachedLCD ExpansionModulesDescriptionrange (44 to 55) displays on thesecond LCD Expansion Module.Th

176 Nortel IP Phone 1200 Series LCD Expansion ModuleConfiguredLCD ExpansionModuleKeys AttachedLCD ExpansionModulesDescription3The fourth range does no

Features 177ConfiguredLCD ExpansionModuleKeys AttachedLCD ExpansionModulesDescription1The first range (32 to 43)appears on the first page ofLCD Expans

178 Nortel IP Phone 1200 Series LCD Expansion Module• A desk-mount bracket and structural base plate connects the LCDExpansion Module to an IP Phone o

Configuration 179Table 45LD 11—Configure the IP Phone 1200 Series LCD Expansion Module (cont’d.)Prompt Response DescriptionTN l s c u Where l = loop,

18Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel Networks. All Rights Reserved..

180 Nortel IP Phone 1200 Series LCD Expansion ModuleTable 45LD 11—Configure the IP Phone 1200 Series LCD Expansion Module (cont’d.)Prompt Response Des

IP Phone 1200 Series LCD Expansion Module startup initialization 181Step Action1 Remove the IP Phone from the stand by pulling the IP Phoneaway from t

182 Nortel IP Phone 1200 Series LCD Expansion ModulePhase DescriptionIf the LCD Expansion Module display does not light up, orlights up and then goes

Operating parameters 183If you configure only one LCD Expansion Module in LD 11, but two, three,or four LCD Expansion Modules are detected on an IP Ph

184 Nortel IP Phone 1200 Series LCD Expansion Modulematch the administered configuration. When a second LCD ExpansionModule is detected, the TPS chang

Services key operation 185If you configure four LCD Expansion Modules in LD 11 but two LCDExpansion Modules respond, the TPS assigns keys 32 to 79 to

186 Nortel IP Phone 1200 Series LCD Expansion ModuleLED testThe IP Phone and the LCD Expansion Module LEDs are configured to on.The display area is cl

Firmware 187FirmwareThe LCD Expansion Module firmware is not downloadable. If the LCDExpansion Module firmware must be upgraded or changed, the LCDExp

188 Nortel IP Phone 1200 Series LCD Expansion ModuleNortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 200

189.Nortel IP Softphone 2050ContentsThis section contains the following topics:•“Introduction” (page 189)• “Description” (page 190)•“Components” (page

19.New in this releaseThe following sections detail what’s new in IP Phones Fundamentals(NN43001-368) for Nortel Communication Server 1000 (CS 1000) R

190 Nortel IP Softphone 2050This section contains the following procedures:•Procedure 58 “Configuring an IP Softphone 2050 ” (page 225).• Procedure 65

Description 191• directory capabilities stored locally on the PC or linked to externaldirectories, such as LDAP, Microsoft Outlook, and Windows Addres

192 Nortel IP Softphone 2050Additional featuresThe IP Softphone 2050 supports the following additional features:•Call Duration Timer•ability to change

Components 193For more information about IP Softphone 2050 features and the IPSoftphone 2050 Expansion Module, see IP Softphone 2050 User Guide(NN4311

194 Nortel IP Softphone 2050Figure 321140 Call Control windowTable 48 "Call Control window elements and functions" (page 194) lists theeleme

Components 195Table 48Call Control window elements and functions (cont’d.)Element FunctionRelease Click the Release key to end an active call.Line key

196 Nortel IP Softphone 2050Table 48Call Control window elements and functions (cont’d.)Element FunctionSend/EnterPress the Send/Enter key, at the cen

Display characteristics 197• keypad dialing keys display• feature keys displayInformation display areaThe information display area can contain four li

198 Nortel IP Softphone 2050USB audio adaptersThe USB audio adapter enables the user to speak and hear callers andalso provides call control features,

Display characteristics 199• network voice data flow processing• voice quality improvement• Dual-tone Multifrequency•Telchemy VQMon libraryFor more in

Nortel Communication Server 1000Release: 6.0Publication: NN43001-368Document release date: 26 May 2009Copyright © 2003-2009 Nortel Networks. All Right

20 New in this releaseMay 2008Standard 03.07. This document is up-issued to supportCommunication Server 1000 Release 5.5. This documentcontains an upd

200 Nortel IP Softphone 2050Echo cancellationEcho can generate electrically when an impedance mismatch occurs,or can generate acoustically by feedback

Display characteristics 201packetization implementation from within the Voice Gateway Media Card)is implemented in software for the IP Softphone 2050.

202 Nortel IP Softphone 2050TPS does not reply, the same packet is sent without 802.1Q/p. If theTPS replies, then 802.1Q/p is not used.To prevent impr

Licenses 203ATTENTIONVLAN IDThe default VLAN ID value in Windows is 0. This can be overwritten for NetworkInterface Cards (NIC) that support 802,1Q. T

204 Nortel IP Softphone 2050scheme fails then the IP Softphone 2050 disconnects from the Call Serverunless you are on an active call, in which case th

Licenses 205• The IP Softphone 2050 requires a connection to the Licence Server, acached license, or time remaining for the evaluation period to place

206 Nortel IP Softphone 2050The License Server contains Licenses certificates.Because the License Server components are lightweight, you can installth

Licenses 207License Server componentsThe License Server includes the following components:•vendor daemon–service which provides license rights to IP S

208 Nortel IP Softphone 20507 Click Next.A progress bar appears to show the progress of the installation.8 To install the License Server as a Windows

Licenses 2097 Go to the directory on your PC where the Licenseserver software is located, for example, C:\ProgramFiles\Nortel\IPSoftphone2050. Rename

Other 21November 2006Standard 20.00. This document is up-issued to supportCS 1000 Release 4.5. This document is up-issued tosupport the addition of th

210 Nortel IP Softphone 2050You can select one of the following options from Start > All Programs >Nortel > IP Softphone 2050 License Server

Licenses 211Table 49License fileField DescriptionhostThe system host name or IP address.On NT/2000/XP, ipconfig / all; on Windows 95/98/ME, winipcfg/a

212 Nortel IP Softphone 2050L4 protocol(TCP/UDP)Port number orrangeInterface DescriptionCommentsUDP69Ethernet TFTP Connection to TFTP serverUDP4100Eth

Licenses 213• Procedure 50 “Viewing the ServiceLog.log file” (page 214)• Procedure 51 “Viewing log files for IP Softphone 2050 clients” (page215)•Proc

214 Nortel IP Softphone 2050If the total number of licenses do not match the numberyou purchased ensure that you have the latest license fileinstalled

Licenses 2152 Click the Config Service tab.3 Click View Log to view the ServiceLog.log file.The ServiceLog.log file shows if the license server is act

216 Nortel IP Softphone 2050Log files appear in the left pane. Log files usually store in theProfiles folder. For example, D:\Profiles\jsmith\Applicat

Licenses 217Figure 36License Server DNS information--End--Procedure 54Verifying an IP Softphone 2050 registers with the License Ser verStep Action1 Cl

218 Nortel IP Softphone 2050Figure 37IP Softphone registered with the Licence Server--End--If the IP Softphone 2050 loses communication with the Licen

Licenses 219Figure 38IP Softphone 2050 not registered with the License ServerIf the License Type field displays "Cached License", use the fo

22 New in this releaseFebruary 2005Standard 4.00. This document is up-issued to support the8.x Firmware Upgrade for IP Phones.September 2004Standard 3

220 Nortel IP Softphone 20503 Validate License Server settings. Use one of the followingoptions to open the Settings window:• From the Windows operati

Key number assignments 221Key number assignmentsThe IP Softphone 2050 has 6 keys that present 12 feature keys, with 6 oneach feature key page. The key

222 Nortel IP Softphone 2050Table 52IP Softphone 2050 soft keys (cont’d.)Prompt Response DescriptionKey 20RGANULRing Again keyRemoves function or feat

System components 223• Universal Serial Bus (USB) port (version 1.1 or 2.0)• USB Audio adapter•For information about supported operating systems, see

224 Nortel IP Softphone 2050Table 53IP Softphone 2050 package components (cont’d.)Component CodeNortel Mobile USB Headset Adapter (no headset) NTEX14M

First-time installation 2255 A DHCP server and DHCP relay agents, if required, must alsobe installed, configured, and running.--End--First-time instal

226 Nortel IP Softphone 2050driver softw are. During the installation, you are prompted tosupply the original Windows CD-ROM so Windows can locatethe

Installing or upgrading the IP Softphone 2050 227ATTENTIONBefore you upgrade an IP Softphone 2050, record the information found in theServer window. Y

228 Nortel IP Softphone 20505 Click New.6 Enter a name for this policy.For example, Office distribution.7 Press Enter.8 Click Properties.9 Click the S

Installing or upgrading the IP Softphone 2050 22914 Click Assigned.15 Click OK.The package lists in the right pane of the Group Policy window.16 Close

Subject 23Note on legacy products and releasesThis NTP contains information about systems, components, and featuresthat are compatible with Nortel Com

230 Nortel IP Softphone 205014 Click Published.15 Click OK.The package lists in the right pane of the Group Policy window.16 Exit the Active Directory

Installing or upgrading the IP Softphone 2050 2318 Press + beside Software Settings that contains the Softwareinstallation item with which you deploye

232 Nortel IP Softphone 20501. Click Immediately uninstall the software from users andcomputers.2. Click OK.Or1. Click Allow users to continue to use

Installing or upgrading the IP Softphone 2050 233— e reinstalls a file if it is missing or if an equivalent or older versionof the file is present on

234 Nortel IP Softphone 2050Use Procedure 66 “Removing IP Softphone 2050 (Version 1)” (page234) to uninstall IP Softphone 2050 (Version 1).Procedure 6

Installing or upgrading the IP Softphone 2050 235a Wait until the Welcome to the Install Shield Wizard for theNortel IP Softphone 2050 screen appears.

236 Nortel IP Softphone 20508 Click OK.--End--To verify Windows QoS Packet Scheduler is installed, go to Control Panel> Network Connections (Window

Maintenance 237Procedure 70Redeploying the TN of an existing IP Softphone 2050Step Action1 Exit the IP Softphone 2050 application.2 Restart the IP Sof

238 Nortel IP Softphone 2050• “Ethernet statistics” (page 239)• “IP Networking Statistics” (page 240)• “ICMP Statistics” (page 241)•“Audio Connection

Maintenance 239• Server Name• Node• Large System TN•TN• Server Port• Server Type• Number of Retries•Symposium Status•Modem Status• Listener IP Address

24 New in this release• Software Input Output Reference - Administration (NN43001-611)• Secure Multimedia Controller Implementation Guide (NN43001-325

240 Nortel IP Softphone 2050• DHCP Status• Current IP Address• Subnet Mask•Default GatewayATTENTIONA maximum of 5 IP addresses display but it is possi

Maintenance 241ICMP StatisticsICMP Statistics display information regarding the Internet Control MessageProtocol for the PC. ICMP messages send and re

242 Nortel IP Softphone 2050• Time of Connection• Codec Used• Frames per Packet•Local/Remote RTP Port Used• Local/Remote RTCP Port Used• RTCP Type of

Maintenance 243• Noise Reduction Level• Microphone Auto Gain Control Status• SRTP Status for Last Call (Enabled/Disabled)USB Headset DataThe USB heads

244 Nortel IP Softphone 2050PC System InformationPC System Information displays information related to hardware, theOperation System, and computer nam

Maintenance 245Personal Call Recording DataThe IP Softphone 2050 allows a Nortel-certified third party call recordingapplication to record calls. The

246 Nortel IP Softphone 2050Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel Networks.

247.Expansion Module for IP Softphone2050ContentsThis section contains the following topics:•“Description” (page 247)•“Features” (page 248)•“Display c

248 Expansion Module for IP Softphone 2050Figure 40IP Softphone 2050 with Expansion ModuleFeaturesThe Expansion Module provides the following features

Configuration 249ConfigurationUse LD 11 to configure the Expansion Module 2050.Table 54LD 11 - Configure the Expansion ModulePrompt Response Descriptio

25.How to get HelpThis chapter explains how to get help for Nortel products and services.Getting help from the Nortel Web siteThe best way to get tech

250 Expansion Module for IP Softphone 2050InstallationThe Expansion Module 2050 can dock to the right side or the left sideof the IP Softphone 2050 ma

251.Nortel WLAN Handset 2210, WLANHandset 2211, WLAN Handset 2212,WLAN Handset 6120, and WLANHandset 6140For information about WLAN Handset 2210, WLAN

252 Nortel WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset6120, and WLAN Handset 6140Nortel Communication Server 1000IP Phones F

253.Nortel Mobile Voice Client 2050ContentsThis section contains the following topics:•“Introduction” (page 253)• “Description” (page 254)•“System req

254 Nortel Mobile Voice Client 2050DescriptionMobile Voice Client (MVC) 2050 adds wireless IP Phone services to theconvenience of Personal Digital Ass

Application software 255— Hold—Goodbye—Mute—Answer—Expand•volume Up/Down keys• navigation keys• online help•12-button dialpad•multifield display• audi

256 Nortel Mobile Voice Client 2050ClearTypeMVC 2050 uses a special screen font which requires that MicrosoftClearType®be enabled on your PDA. ClearTy

MVC 2050 Call Handling screen 257When the PDA is used in handsfree mode, without a headset, the PDAmicrophone picks up sounds from the speaker, which

258 Nortel Mobile Voice Client 2050Programmable line/feature keysSix programmable line/feature keys are located on the right side of theskin. They are

MVC 2050 Call Handling screen 259The System settings window provides access to settings for memory,power, remove programs, screen and regional setting

26 How to get HelpGetting help from a specialist by using an Express Routing CodeTo access some Nortel Technical Solutions Centers, you can use anExpr

260 Nortel Mobile Voice Client 2050Macros Select Macros from the Keys > Features submenu to accessmacros (also available through the Settings >

MVC 2050 Call Handling screen 261• display• Call Handling icons• Toolbar icons•Menu Bar icons• retractable toolbar• Message Waiting light• System Inpu

262 Nortel Mobile Voice Client 2050Toolbar iconsThe retractable toolbar contains icons, which are not present on theremainder of the display. The icon

Operation 263The MVC 2050 application enables the keyboard to act like a dialpad,interpreting the alphabetical keys as numbers. For example, J, K, or

264 Nortel Mobile Voice Client 2050ATTENTIONPDA vendors offer two types of rechargeable battery: standard andextended-life. The extended-life battery

MVC 2050 removal 265Procedure 74Installing MVC 2050Step Action1 Synchronize the PC and PDA. See Procedure 73 “Synchronizinga PDA with a desktop PC usi

266 Nortel Mobile Voice Client 20508 Select Yes. Your PDA restarts and MVC 2050 has beenremoved.--End--ConfigurationMVC 2050 has a flexible interface w

Configuration 267Server connected indicates that MVC 2050 has successfully connectedto the server. It means that MVC 2050 received the Assign Terminal

268 Nortel Mobile Voice Client 2050Procedure 76Enabling Auto-CreateStep Action1 Select Settings.2 Select Hardware ID.3 Select Auto-Create.--End--Table

Configuration 269Dialing formatsDialing Locations settings set the dialing rules to be applied to properlyroute a call when an end user dials a number

27.Nortel IP Phone 2001ContentsThis section contains the following topics:•“Introduction” (page 27)• “Description” (page 28)•“Components and functions

270 Nortel Mobile Voice Client 2050Sound files and sound settings are not saved when Profiles are saved,so the use must program the sounds. Up to thre

Configuration 271If you experience broken or choppy speech at either end of the call, orthe dial tone sounds choppy, use the volume controls on the MV

272 Nortel Mobile Voice Client 2050Listener IPUse the Listener IP screen to override the port assignments when there isa conflicting application on th

MVC 2050 and WLAN 273Once you have selected a macro name, tap the down arrow in the Keysdrop-down list to select a key to add to the macro. Press the

274 Nortel Mobile Voice Client 2050Audio quality is affected by the distance from the AP and enclosed spaces.Audio quality is also affected by using B

275.Nortel IP Phone 1110ContentsThis section contains the following topics:•“Introduction” (page 275)• “Description” (page 276)•“Components and functi

276 Nortel IP Phone 1110• Procedure 80 “Replacing an IP Phone 1110” (page 291)• Procedure 81 “Removing an IP Phone 1110 from service” (page 291)Descri

Components and functions 277Components and functionsThis section describes the following components and functions of the IPPhone 1110• “Keys and funct

278 Nortel IP Phone 1110Table 58IP Phone 1110 keys and functions (cont’d.)Key FunctionEnter Press the Enter key, at the center of the Navigation key c

Features 279• Test Local Mode and Resume Local Mode (if Branch Office isconfigured)• Password AdminYou can customize the IP Phone features to meet use

28 Nortel IP Phone 2001After you install and configure an IP Phone, if power to the phone isinterrupted, you need not re-enter the IP parameters, node

280 Nortel IP Phone 1110For more information about context-sensitive soft keys, see Featuresand Services Fundamentals (NN43001-106).•volume control ke

Package components 281returning the soft key label to its original state. Use the More soft key tonavigate through the layers of functions. If only fo

282 Nortel IP Phone 1110• number plate and lens•Getting Started CardTable 62 "IP Phone 1110 components list" (page 282) lists the IP Phone11

Installation and configuration 283Table 62IP Phone 1110 components list (cont’d.)ComponentProduct codeArgentina N/A A08149611.8 m (5.9 ft), 10 amp, IE

284 Nortel IP Phone 1110CAUTIONDo not plug your IP Phone 1110 into an ISDN connection.Severe damage can result.Configuring the IP Phone 1110Use Procedu

Installation and configuration 285CAUTIONThe IP Phone 1110 is shipped with the stand and stand coverlocked in position. To avoid damaging the IP Phone

286 Nortel IP Phone 1110Figure 44Stand cover removed3 Connect the AC power adapter (optional). Leave the AC adapterunplugged from the power outlet, co

Installation and configuration 287Figure 45IP Phone 1110 connections4 Install the handset. Connect the end of the handset cable withthe short straight

288 Nortel IP Phone 1110Figure 46Cable routing tracks5 Install the Ethernet cable. Connect one end of the suppliedEthernet cable to the back of your p

Installation and configuration 2897 Wall-mount your phone (optional). Use Method A or Method B towall-mount the IP Phone. See Method A—using the mount

Components and functions 29Table 1IP Phone 2001 keys and functionsKey FunctionSpeaker Press the Line key to activate the speaker for on-hook dialing a

290 Nortel IP Phone 1110• obtaining the provisioning parameters• connecting to the Call ServerThe IP Phone is configured for automatic provisioning by

Removing an IP Phone 1110 from service 291If Thenthe node password is enabledand is not NULLa password screen displays. Goto Step 4.the node password

292 Nortel IP Phone 1110Step Action1 Disconnect the IP Phone 1110 from the network or turn off thepower.The service to the PC is disconnected as well

293.Nortel IP Phone 1120EContentsThis section contains the following topics:•“Introduction” (page 293)• “Description” (page 294)•“Components and funct

294 Nortel IP Phone 1120EAfter you install and configure an IP Phone, if power to the phone isinterrupted, you need not re-enter the IP parameters, no

Components and functions 295Keys and functionsTable 63 "IP Phone 1120E keys and functions" (page 295) lists the keysand functions for the IP

296 Nortel IP Phone 1120ETable 63IP Phone 1120E keys and functions (cont’d.)Key FunctionShift/Outbox The Shift/Outbox key is a fixed key that is reser

Components and functions 297Table 64Services menuServices Press the Services key to access the following items•Telephone Options— Volume Adjustment— C

298 Nortel IP Phone 1120ETable 65Local Tools menuPress the Services key twice to access the Local Tools menu. The followingitems appear in the Local T

Display characteristics 299— Mute—Handsfree—Goodbye—Expand—Headset—HoldFor more information about the Expansion Module, see “ExpansionModule for IP Ph

3.ContentsNew in this release 19Features 19Other 19Revision history 19Subject 22How to get Help 25Getting help from the Nortel Web site 25Getting help

30 Nortel IP Phone 2001— Call Timer— Live Dialpad— Normal Mode indication— Caller ID display order•Password Admin— Station Control Password•Virtual Of

300 Nortel IP Phone 1120Eleft side of the screen, and right-aligned for keys on the right side ofthe screen. To change the feature key label, press th

Package components 301Cleaning the IP Phone display screenGently wipe the IP Phone display screen with a soft, dry cloth.CAUTIONDo not use any liquids

302 Nortel IP Phone 1120ETable 67IP Phone 1120E components list (cont’d.)ComponentProduct code2.1 m (7-ft) CAT5e Ethernet cable NTYS13ABEPower adapter

Installation and configuration 303Before you beginBefore installing the IP Phone 1120E, complete the followingpre-installation checklist• Ensure one I

304 Nortel IP Phone 1120E2 Configure the IP Phone 1120E on the Call Server using LD 11.At the prompt, enter the followingREQ:newTYPE: 1120For more inf

Installation and configuration 305Figure 49Release the IP Phone 1120E from the stand2 Remove the stand cover. Pull upward on the center catch andremov

306 Nortel IP Phone 1120EWARNINGUse your IP Phone 1120E with the approved Nortelglobal power supply (model number N0089601).The IP Phone 1120E support

Installation and configuration 307Figure 52Cable routing tracks5 Install the Ethernet cable. Connect one end of the suppliedEthernet cable to the back

308 Nortel IP Phone 1120E8 Wall-mount your phone (optional). Use Method A or Method B towall-mount the IP Phone. See Method A—using the mountingholes

Redeploying an IP Phone 1120E 309The IP Phone is configured for automatic provisioning by default. Formore information about provisioning the IP Phone

Display characteristics 31Display characteristicsAn IP Phone 2001 has two display areas:•“Information line display” (page 31)•“Soft key label display”

310 Nortel IP Phone 1120E4 Enter the password at the password screen and press OK.A TN screen displays.To obtain the password, enter the nodePwdShow c

Removing an IP Phone 1120E from service 311If the IP Phone 1120E was automatically configured, the DHCPlease expires and the IP address returns to the

312 Nortel IP Phone 1120ENortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel Networks. All

313.Nortel IP Phone 1140EContentsThis section contains the following topics:•“Introduction” (page 313)• “Description” (page 314)•“Components and funct

314 Nortel IP Phone 1140E• Procedure 90 “Replacing an IP Phone 1140E” (page 330).• Procedure 91 “Removing an IP Phone 1140E from service” (page 331).A

Components and functions 315Components and functionsThis section describes the following components of the IP Phone 1140E•“Keys and functions” (page 3

316 Nortel IP Phone 1140ETable 68IP Phone 1140E keys and functions (cont’d.)Key FunctionNavigation keysUse the Navigation keys to scroll through menus

Components and functions 317Table 68IP Phone 1140E keys and functions (cont’d.)Key FunctionVolume control keysUse the Volume control keys to adjust th

318 Nortel IP Phone 1140E— Name Display Format— Live Dialpad•Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)• Test Lo

Display characteristics 319Supports up to 12 DNs or features on 2 pages. Use the Shift/Outboxkey to access the second page of DNs or features.•four co

32 Nortel IP Phone 2001Soft key label displayThe soft key label has a maximum six characters. Each soft key includesthe soft key label and an icon. Wh

320 Nortel IP Phone 1140EFigure 54 "IP Phone 1140E display area" (page 320) shows the threedisplay areas.Figure 54IP Phone 1140E display are

Package components 321The information in the display area changes, according to thecall-processing state and active features.Context-sensitive soft ke

322 Nortel IP Phone 1140ETable 72IP Phone 1140E component listComponentProduct codeIP Phone 1140E with icon keycaps (Graphite) NTYS05ACIP Phone 1140E

Installation and configuration 323Installation and configurationThe following sections provide a step-by-step guide to install and configurethe IP Phon

324 Nortel IP Phone 1140EProcedure 87Configuring the IP Phone 1140EStep Action1 Configure a virtual loop on the Call Server using LD 97.For more inform

Installation and configuration 325Figure 55Release the IP Phone 1140E from the stand2 Remove the stand cover. Pull upward on the center catch andremov

326 Nortel IP Phone 1140EWARNINGUse your IP Phone 1140E with the approved Nortelglobal power supply (model number N0089601).The IP Phone 1140E support

Installation and configuration 327Figure 58Cable routing tracks5 Install the headset (optional). If you are installing a headset,plug the connector in

328 Nortel IP Phone 1140ECAUTIONDamage to EquipmentDo not plug any device into your IP Phone 1140EEthernet port other than an IEEE 802.3 Ethernetnetwo

Redeploying an IP Phone 1140E 329When you complete the IP Phone connection, you must connect the phoneto the network. See “Dynamic Host Configuration

Installation and configuration 33Table 4IP Phone 2001 components listComponentProduct codeIP Phone 2001 (Ethergray) with Icon keycaps NTDU90AA16/A0533

330 Nortel IP Phone 1140EStep Action1 Repower the IP Phone 1140E.During the reboot sequence of a previously configured IP Phone,the IP Phone 1140E dis

Removing an IP Phone 1140E from service 3313 Follow to install the IP Phone 1140E. To configure the IP Phone,see “Manual provisioning of IP Phone 2007

332 Nortel IP Phone 1140ENortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel Networks. All

333.Nortel IP Phone 1150EContentsThis section contains the following topics:•“Introduction” (page 333)• “Description” (page 334)•“Components and funct

334 Nortel IP Phone 1150E• Procedure 95 “Replacing an IP Phone 1150E” (page 355).• Procedure 96 “Removing an IP Phone 1150E from service” (page 355).A

Description 335Figure 59IP Phone 1150E default Agent key configurationYou can program the keys indicated with asterisks for different functions.Figure

336 Nortel IP Phone 1150EFigure 60IP Phone 1150E Supervisor key configurationYou can program the keys indicated with asterisks for different functions

Components and functions 337Table 73IP Phone 1150E keys and functionsKey FunctionHold Press the Hold key to put an active call on hold. Press the Line

338 Nortel IP Phone 1150ETable 73IP Phone 1150E keys and functions (cont’d.)Key FunctionCopy Press the Copy Key to copy entries to your Personal Direc

Components and functions 339Table 74IP Phone 1150E keys and functions for default Agent key configurationKey FunctionActivity key Press the Activity k

34 Nortel IP Phone 2001• “Connecting the components” (page 35)• “Startup sequence” (page 37)Before you beginBefore installing the IP Phone 2001, compl

340 Nortel IP Phone 1150ETable 76Services menuPress the Services key to access the following items•Telephone Options— Volume Adjustment— Contrast Adju

Features 341Table 77Local Tools menuPress the Services key twice to access the Local Tools menu. The following items appear in theLocal Tools menu1. P

342 Nortel IP Phone 1150E— Directory—Feature key (reserved for future implementation)•seven dedicated Automatic Call Distribution (ACD) fixed keys for

Display characteristics 343Display characteristicsAn IP Phone 1150E has three major display areas•“Self-labeled line/programmable feature key label” (

344 Nortel IP Phone 1150EInformation line displayAn IP Phone 1150E has a four-line information display area with thefollowing information• caller numb

Package components 345The IP Phone 1150E supports the following headsets•Type 1: Plantronics P251N, P261N, CS55, Voyager 510S• Type 2: GNNetcom GN 212

346 Nortel IP Phone 1150ETable 79IP Phone 1150E component list (cont’d.)ComponentProduct codeIEC cableRoHS Non-RoHS1.8 m (5.9 ft), 10 amp, IEC320-C13N

Installation and configuration 347Before you beginBefore installing the IP Phone 1150E, complete the followingpre-installation checklist• Ensure one I

348 Nortel IP Phone 1150EREQ: newTYPE: 1150For more information about configuring the IP Phone 1150E using LD 11, see Software Input Output Reference-

Installation and configuration 349Figure 62Release the IP Phone 1150E from the stand2 Remove the stand cover. Pull upward on the center catch andremov

Installation and configuration 35Server IP Line Applications Fundamentals (NN43001-125) andSoftware Input Output Reference-Administration (NN43001-611

350 Nortel IP Phone 1150E3 Connect the AC power adapter (optional). Leave the AC adapterunplugged from the power outlet, connect the adapter to the AC

Installation and configuration 351Although a handset cord channel appears on the base of the IPPhone 1150E, the IP Phone 1150E does not support a hand

352 Nortel IP Phone 1150ECAUTIONDamage to EquipmentDo not plug any device into your IP Phone 1150EEthernet port other than an IEEE 802.3 Ethernetnetwo

Bluetooth wireless technology 353continue to push the phone towards the base until you hear aclick. Ensure the phone is securely locked in to position

354 Nortel IP Phone 1150ERedeploying an IP Phone 1150EYou can redeploy an existing previously configured IP Phone 1150E onthe same system. For example

Removing an IP Phone 1150E from service 355Replacing an IP Phone 1150EATTENTIONTwo IP Phones cannot share the same TN. You must remove the IP Phone115

356 Nortel IP Phone 1150ENortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel Networks. All

357.Expansion Module for IP Phone 1100SeriesContentsThis section contains the following topics:•“Description” (page 357)•“Features” (page 358)•“Displa

358 Expansion Module for IP Phone 1100 SeriesThe IP Phone 1140E and IP Phone 1150E can also provide up to 36additional line/feature keys using the Shi

Configuration 359• A desk-mount bracket and structural baseplate connect the ExpansionModule to an IP Phone or to another Expansion Module.• IP Phone

36 Nortel IP Phone 20015 Secure the IP Phone footstand to the base of the IP Phone. Usethe angle adjustment grip on the top back of the IP Phone toadj

360 Expansion Module for IP Phone 1100 SeriesTable 81LD 11 - Configure the Expansion Module (cont’d.)Prompt Response Description... ... ...KEM (0) - 3

Installation 361The Expansion Module connects to the IP Phone using the AccessoryExpansion Module (AEM) port on the IP Phone.Use Procedure 97 “Connect

362 Expansion Module for IP Phone 1100 SeriesFigure 68Adjusting the stand angle on the IP Phone2 At the back of the IP Phone, remove the rubber plug f

Installation 363Figure 69Connecting the Expansion Module4 If connecting a second, or a third Expansion Module, repeatsteps 2 to 4.The second Expansion

364 Expansion Module for IP Phone 1100 SeriesExpansion Module startup initializationOnce the Expansion Module has been installed and powered up on the

Operating parameters 365Operating parametersIf the Expansion Module does not respond, and lines or features areconfigured on keys 32 to 85, calls can

366 Expansion Module for IP Phone 1100 Seriesadministered configuration. When a second Expansion Module is detected,the TPS changes the key assignment

Services key operation 367Display diagnosticsUse the Up/Down navigation keys to scroll the Display diagnostics menu toaccess the following screens/dia

368 Expansion Module for IP Phone 1100 SeriesSet InfoThe Set Info menu displays the firmware version for the IP Phone andany The Set Info menu display

369.FeaturesContentsThis section contains the following topics:•“Telephony features” (page 369)• “Network features” (page 382)Telephony featuresThe IP

Redeploying an IP Phone 2001 37Startup sequenceWhen an IP Phone 2001 connects to the network, it must perform a startupsequence. The elements of the s

370 FeaturesCorporate DirectoryThe Corporate Directory feature extends the use of a system database,created from Telephony Manager 4.0 information, to

Telephony features 371Password AdministrationOnce the Station Control password (SCPW) has been set by the systemadministrator on the Call Server, end

372 FeaturesThe ACF mode preserves the following•active media stream• LED status of the Mute, Handsfree, and Headset keys•DRAM contentAll other elemen

Telephony features 373Media securityMedia security normally shares keys using a secure UNIStim channel. Insituations where CS 1000 Release 5.0 or late

374 FeaturesOperating parametersThe Media Security feature has the following operating parameters•During a firmware upgrade, the Media security is aut

Telephony features 375USK SRTP configuration Use LD 17 to configure a system-wide Classof Service parameter for IP Phones called Media Security System

376 Features1230—Procedure 98 “Enabling SRTP media encryption on a Phase IIIP Phone, IP Phone 1110 or IP Phone 1200 Series” (page 376)•IP Phone 2007—P

Telephony features 3775 Tap the Apply&Reset soft key to apply the current configurationand reset the phone.--End--Procedure 100Enabling SRTP media

378 FeaturesNormal Mode IndicationThe Normal Mode Display notification can be on or off for IP Phonesregistered in normal mode. This feature prevents

Telephony features 379• Dutch• English• Finnish•French• German• Greek• Hebrew•Hungarian•Italian• Japan Kanji• Japan Katakana•Korean•Latvian•Norwegian•

38 Nortel IP Phone 2001To obtain the password, enter the nodePwdShow command inElement Manager. For further information, see Element ManagerSystem Ref

380 FeaturesFigure 70Three-line and two-line displaysKey number assignmentsThis section describes the key number assignments for the IP Phone2001, IP

Telephony features 381Self-labeled line/programmable feature keysThe IP Phone 1150E has six self-labeled line/programmable feature keys,which can supp

382 FeaturesSoft keys You can assign a maximum of nine functions to the foursoft-labeled, predefined soft keys. Because the soft keys are predefined,t

Network features 383If the IP Phone connects to a network configured for Full Duplex modeonly, the IP Phone cannot automatically negotiate the proper

384 FeaturesProcedure 102Checking Ethernet statisticsStep Action1 Double-press the Services key.2 Use the navigation keys to scroll and highlight Loca

Network features 385Procedure 103Enabling Full Duplex mode for IP Phone 2007Step Action1 Tap the Tools icon.2 Enter the Tools menu password (if Passwo

386 Features• Auto-Negotiate Capability: N•Auto-Negotiate Completed: N--End--Use the following procedure to enable Full Duplex mode on the IP Phone111

Network features 387Procedure 106Checking Ethernet Statistics for IP Phone 1110 SeriesStep Action1 Double-press the Services key.2 Press 2 to select L

388 FeaturesIf 802.1x is configured and the IP Phone is physically connected to thenetwork, the IP Phone (supplicant) initiates 802.1x authentication

Network features 389certificate, you can be prompted to accept the root certificate fingerprint.You can permanently save the root certificate and the

Removing an IP Phone 2001 from service 39TYPE: 2001P2TN: LLL S CC UU--End--Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26

390 FeaturesFor certificate chaining, the TLS server or the digital file signing processmust ensure that all certificates in the chain up to, but not

Network features 391It is possible to change the default behavior described inProcedure 107“Installing the first customer certificate on the IP Phone”

392 FeaturesFigure 71Fingerprint verificationIf you select Install, the 20-character fingerprint value displays. See Figure72 "Fingerprint value

Network features 393You must verify the fingerprint is correct and either select Accept orReject based on the verification. A 5-minute timeout occurs

394 Features• Extended Key Usage—Code signing, secure email• Key—1024 bitsIn addition, the Signing Certificate cannot be a self-signed root certificat

Network features 395Figure 73 "Signed certificate file" (page 395) shows an example of asigned certificate file.Figure 73Signed certificate

396 FeaturesYou can use the following script to generate a signed file using OpenSSL(version 0.9.8a or greater) on Linux. The input requirements in th

Network features 397Table 88OpenSSL-based Windows script for file signingREM %1 - Input Unsigned FileREM %2 - Signing CertificateREM %3 - Signing Cert

398 FeaturesPROTOCOL TFTPFILENAME cacert.pem[DEVICE_CONFIG]DOWNLOAD_MODE AUTOVERSION 3PROTOCOL TFTPFILENAME *.dev.sigThe order of the sections in the

Network features 399Table 89Security policySEC_POLICY_ACCEPTCUST_CERT_ACCEPTCERT_EXPIREVAL_MANUAL_AVAL_MANUAL_ALOG_EXPIRETable 90 "Security Polic

4Nortel IP Phone 2002 41Contents 41Introduction 41Description 42Components and functions 42Keys and functions 43Services menu 44Features 45Display cha

40 Nortel IP Phone 2001Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel Networks. All R

400 FeaturesSecurity parameterDescriptionCERT_EXPIREThis parameter defines how expired certificates are handled. Thedefault behavior is to log an expi

Network features 401user is not prompted to accept the CA root certificate because it isalready on the phone and is trusted.4.The phone creates a cert

402 FeaturesFigure 74Certificate file with one certificateFigure 75 "Certificate file with more than one certificate" (page403) provides an

Network features 403Figure 75Certificate file with more than one certificateYou can redeploy an IP Phone to new location, which does not use thecustom

404 FeaturesRestore factory defaultsIf you invoke Restore factory default, the security settings restore to thefollowing default values:•Delete all no

Network features 405• IP Phone 1220• IP Phone 1230DescriptionThe IEEE 802.1ab Link Layer Discovery Protocol (LLDP) defines astandard method for Ethern

406 FeaturesIP PhonesIP Phones function as a telephone to the Meridian 1and CS 1000 systems.The IP Phone encodes voice as binary data and packetizes t

Network features 407Full DHCP modeWhen the Phase II IP Phone (IP Phone 2001, IP Phone 2002, and IPPhone 2004), IP Audio Conference Phone 2033, or IP S

408 Featuresgrouped by class to supply only information relevant to the IP PhoneDHCP client, such as the Connect Server parameters. The administratorc

Network features 409Table 91IP Phone network configuration parameters (cont’d.)Parameters requested by IP Phone(Option Code 55)DHCP serverresponse: Op

41.Nortel IP Phone 2002ContentsThis section contains the following topics:•“Introduction” (page 41)• “Description” (page 42)•“Components and functions

410 FeaturesPhone-specific string. If you use a Windows NT DHCP Server, selectthe Site Specific option to accommodate the IP Phone-specific string.The

Network features 411There are five types:•0x80 (Site Specific option 128)• 0x90 (Site Specific option 144)•0x9d (Site Specific option 157)• 0xbf (Site

412 FeaturesTable 92Data field parameters (cont’d.)Parameter DescriptionrrrIdentifies retry count for server(ASCII encoded decimal, range 0 to 255)com

Network features 413• Action code values:—0 — reserved— 1 — UNIStim Hello (currently this type is the only valid choice)— 2 to 254 — reserved— 255 — r

414 FeaturesFor example, the format of the option used to specify Connect Server1, Connect Server 2, and the exchange application server (XAS),where t

Network features 415Table 94Configuration string for two Connect ServersNortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:pppp,aaa,rrr.Nort

416 FeaturesTable 97Configuration string for two Connect Servers and an XAS (Text)Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:ppppp,a

Network features 417OperationDHCP is an extension of BootP. Like BootP, it operates on theclient-server model. However, DHCP has more message types th

418 Featuresfixed-length fields must be the specified number of bytes, as indicated inthe brackets. If there is not enough data, or there is no data a

Network features 419client can also have a list of parameters it would like to acquire and canrequest them from the DHCP server by including the Param

42 Nortel IP Phone 2002After you install and configure an IP Phone, if power to the phone isinterrupted, you need not re-enter the IP parameters, node

420 Featuresthe information is specific to a Nortel product, it is vendor-specific. Onceencapsulated, the information appears as one or more sub-optio

Network features 421Figure 77IP acquisition phase: Case 1Step Action1 The IP Phone initiates the sequence by broadcasting aDHCPDISCOVER message.2 A DH

422 FeaturesThe IP acquisition is unsuccessful if either the server or the client decidesnot to participate, as follows:•If the DHCP server cannot sup

Network features 423Case 3 is similar to Case 1, except the first two messages have beeneliminated. This reduces the amount of traffic produced on the

424 Featuresredundancy enables different DHCP servers to serve the same IP addressranges simultaneously. Administrators must be aware that not all DHC

Network features 425not properly adhere to RFC 1541. As a result this option is notpossible. The implementation was changed to add support foreither V

426 Featuresor more values is already in use by a different vendor. Select only oneTYPE byte.• Length (1 octet): variable – depends on message content

Network features 427"aaa" and "rrr" are ASCII encoded decimal numbers with a range of 0 to255. They identify the "Action Code

428 FeaturesThis option uses the "reserved for site specific use" DHCP options(number 128 to 254 – refer to RFC 1541 and RFC 1533) and must

Network features 429The following definition describes the IP Phone 2004-specific, Site Specificoption. This option uses the "reserved for Site S

Components and functions 43Keys and functionsTable 5 "IP Phone 2002 keys and functions" (page 43) describes the IPPhone 2002 keys and functi

430 FeaturesThe DHCP OFFER message carrying VLAN information is sent out fromthe DHCP server without a VLAN tag. However, the switch port addsa VLAN t

431.Regulatory and safety informationThis equipment has been tested and found to comply with the limits fora Class B digital device, pursuant to part

432 Regulatory and safety informationTable 102 "EMC compliance" (page 432) lists EMC compliance for variousjurisdictions.Table 102EMC compli

Other compliancies 433Other complianciesUS/Canada—Hearing Aid Compatibility (HAC) as per FCC Part 68 Thisequipment complies with the CE Marking requir

434 Regulatory and safety informationDenAn regulatory notice for JapanNortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2

435.AppendixSpecificationsContentsThis section contains the following topics:•“IP Phone power requirements” (page 435)•“Environmental specifications” (

436 SpecificationsTable 105 "Power requirements (EMEA) " (page 436)shows the powerrequirements for the IP Audio Conference Phone 2033 (EMEA)

Environmental specifications 437Table 107Power requirements for IP Phones using Power over Ethernet Classification 3IP PhoneProduct CodeMaximum Load N

438 SpecificationsNortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel Networks. All Rights

439.Appendix802.1Q VLAN descriptionContentsThis section contains the following topics:•“Introduction” (page 439)•“Description” (page 440)•“IP Phone su

44 Nortel IP Phone 2002Table 5IP Phone 2002 keys and functions (cont’d.)Key FunctionMutePress the Mute key to listen to the receiving party withouttra

440 802.1Q VLAN description• IP Phone 1220• IP Phone 1230The 802.1Q support is configured from the user display interface of theIP Phone. Configure 80

Three-port switch support 441IP Phone suppor tThe IP Phones support 802.1Q as follows•802.1Q can be enabled or disabled at boot time using manualconfi

442 802.1Q VLAN description• IP Phone 1150E• IP Phone 1220• IP Phone 1230The three-port switch does not interpret the 802.1Q header, but rather,allows

VLAN IDs 443Each VLAN ID is specified as follows•The default VLAN ID is 000 (hex).• The VOICE and DATA VLAN IDs can be specified in the manualconfigur

444 802.1Q VLAN descriptionEnhanced VLAN TaggingEnhanced VLAN has two main functions•Enhance the current Voice VLAN by implementing the hardware VLANf

Enhanced DATA VLAN 445was manually configured in the DATA VLAN field. Any packet arrivingon the PC port which is already tagged is dropped.•DATA VLAN

446 802.1Q VLAN descriptionNortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel Networks. A

447.AppendixProvisioning the IP PhonesContentsThis section contains the following topics:•“Introduction” (page 447)•“Description” (page 448)•“Manual p

448 Provisioning the IP Phones• IP Phone 2007• IP Phone 1210• IP Phone 1220•IP Phone 1230• IP Phone 1110• IP Phone 1120E• IP Phone 1140E•IP Phone 1150

Automatic provisioning 449Automatic provisioningThe Automatic provisioning feature creates a flexible provisioning method,which• covers the existing p

Features 45— Normal Mode indication— Caller ID display order•Password Administration•Virtual Office Login and Virtual Office Logout (if Virtual Office

450 Provisioning the IP PhonesConfigurationYou can store common provisioning parameters in a managed centralserver, such as a DHCP or a TFTP server, or

Automatic provisioning 451The Network Configuration menu shows the configuration parameters thatare configured as Manual on the Auto Provisioning page

452 Provisioning the IP Phones06.S2 Port [ ]S2 Action [ ]S2 Retry [ ]S2 PK [ ]07.XAS IP [ ]Enable Graphic XAS [ ]XAS Port [ ]08.Voice 802.1Q [ ]Voice

Automatic provisioning 45314.Auto Recover Flag [ ]SSH User ID [ ]SSH Password [ ]15.Screen Contrast [ ]Screen Brightness [ ]Screen Backlight [ ]Displa

454 Provisioning the IP PhonesProcedure 109Configuring parameters manually for GUIStep Action1 Press Auto on the Configuration page to switch to the Au

Automatic provisioning 455Table 110Auto Provisioning page1.EAP EnableEAP Device ID1EAP Device ID2 [ ]EAP Password2.LLDP Enable3.Primary DNS IPSecondar

456 Provisioning the IP Phones9.Data 802.1QData VLANData pBits10.StickinessCached IPIgnore GARPEnable PSK and SRT11.Provision ServerProvisioning Zone

Automatic provisioning 457• Press the AllAut content-sensitive soft key on the AutoProvisioning page to automatically configure all parameters.•Use th

458 Provisioning the IP PhonesFor manual configuration steps, see “Manual provisioning of IP Phone1110 and 1200 Series” (page 479).If you configure pa

Automatic provisioning 459ConfigoptionOptions orinputDescription Automatic ManualPassword 4 to 12 charactersEAP password Yes YesEnable 802.1ab(LLDP)Ch

46 Nortel IP Phone 2002— Mute—Handsfree—Goodbye—Expand to PC—Headset—HoldFor more information about IP Phone features, see “Features” (page 369).Displ

460 Provisioning the IP PhonesConfigoptionOptions orinputDescription Automatic ManualForced Half Forced half duplexXAS IP IP address AG server IP addr

Automatic provisioning 461ConfigoptionOptions orinputDescription Automatic ManualForce Full Forced full duplex.Force Half Forced half duplex.Enable Da

462 Provisioning the IP PhonesConfigoptionOptions orinputDescription Automatic ManualEnable SRTP PSK checked When non-SRTP USK callis set up, IP Phone

Automatic provisioning 463ConfigoptionOptions orinputDescription Automatic ManualTN LLL-SS-CC-UUorLLL SS CC UUTerminal Number of phone onsystem.Yes Ye

464 Provisioning the IP Phoness1ip=47.11.62.20;p1=4100;a1=1;r1=2;s2ip=47.11.62.21;p2=4100;a2=1;r2=2;xip=47.11.62.147;xp=5000;xa=g;unid=Main-tower;menu

Automatic provisioning 465Provisioning files The IP Phones receive provisioning files from theTFTP server. The IP Phone supports only a single provisi

466 Provisioning the IP PhonesParameter Value Descriptionpk1 Character string of 16 characters,which represents 16 hexadecimaldigitsS1 PK.s2ip Value f

Automatic provisioning 467Parameter Value DescriptionvmpValue from 0 to 88 = Auto802.1Q media p bit for voicestream802.1Q control p bit forvoice strea

468 Provisioning the IP PhonesParameter Value DescriptionApplication gateway accessxip Value from 0.0.0.0 to 255.255.255.255XAS server IP address.xpVa

Automatic provisioning 469Parameter Value DescriptionctValue from 0 to 15 (IP Phone 1100Series)Value from 0 to 39 (for IP Phone2007)Contrast value.br

Package components 47Programmable line (DN)/feature key label displayThe feature key label area displays a 10-character string for each of thefour fea

470 Provisioning the IP PhonesTable 114 "Dependencies" (page 470) shows the dependencies betweenprovisioning options.Table 114DependenciesPr

Automatic provisioning 471Table 1174thfloor.prv (ZONE)slip=192.168.1.2; /*Primary Server IP address*/pl=4100; /*Primary Server Port*/a1=1; /*Primary S

472 Provisioning the IP Phones<NodeID> 0 to 9999 value for the Node ID of the TPS.<TN> Terminal Number of phone on system.Large system TN:

Automatic provisioning 473REG= 00:1B:BA:F8:82:1F CS1K S1 7777 096-1-22-05;REG= 00:1B:BA:F8:82:2D CS1K S1 7777 096-1-22-06;REG= 00:1B:BA:F8:82:2E CS1K

474 Provisioning the IP Phones— Current system-specific Provisioning Info Block carried byNortel-i2004-B DHCP options— Current existing Nortel DHCP op

Operation 475sources is ignored. To manually reconfigure the attribute for an individualparameter or attributes for all parameters to AUTO, use the Se

476 Provisioning the IP PhonesTable 120Factory default valuesParameter Factory default valueEnable 802.1x (EAP) Disabled802.1x Device ID None802.1x Pa

Operation 477Parameter Factory default valuePC Port Duplex Mode AutoData 802.1Q EnabledData VLAN Mode DisabledData VLAN ID04095Data pBit 8 (Auto)PC-Po

478 Provisioning the IP PhonesParameter Factory default valueLog levelNot accessible from the local menu.MinorCPU sampling rateNot accessible from the

479.AppendixManual provisioning of IP Phone 1110and 1200 SeriesContentsThis section contains the following topics:• “Introduction” (page 479)•“Provisi

48 Nortel IP Phone 2002See the product code on the back of the phone to confirm whether it is aPhase II IP Phone. The product code for Phase II IP Pho

480 Manual provisioning of IP Phone 1110 and 1200 SeriesFor more information about provisioning parameters for the IP Phones, see“Provisioning the IP

Provisioning parameters 481Description Describe the option.Dependency Show any dependency that controls when that option is enabled orcan be used.If t

482 Manual provisioning of IP Phone 1110 and 1200 SeriesConfig menuoptionOptions or inputDescription Dependency1-Yes Last IP Phone IPaddress informati

Provisioning parameters 483Config menuoptionOptions or inputDescription DependencyS2 PK 16 hex characters TPS server 2 PKstringFor example, 0 to 9 orA

484 Manual provisioning of IP Phone 1110 and 1200 SeriesConfig menuoptionOptions or inputDescription Dependency1-Yes VLAN ID is configuredautomaticall

Provisioning parameters 485Config menuoptionOptions or inputDescription DependencyData VLAN PC Port = 10-No1-YesData VLAN Cfg Data 802.1Q = 1 orData V

486 Manual provisioning of IP Phone 1110 and 1200 SeriesConfig menuoptionOptions or inputDescription DependencyMenu lock Full lockPartial lockUnlockMe

487.AppendixManual provisioning of IP Phone 2007and 1100 SeriesContentsThis section contains the following topics:• “Introduction” (page 487)•“Provisi

488 Manual provisioning of IP Phone 2007 and 1100 Series2 3 for Network Configuration) or you can use the navigation keys toscroll through the list of

Provision parameters 489Description Describe the option.Dependency Show any dependency that controls when that option is enabled orcan be used.If the

Installation and configuration 49Table 8IP Phone 2002 components list (cont’d.)ComponentProduct codeHandset cord, Charcoal N0000763Footstand, Charcoal

490 Manual provisioning of IP Phone 2007 and 1100 SeriesConfig menuoptionOptions or inputDescription DependencyGateway IP address IP Phone gatewayIP a

Provision parameters 491Config menuoptionOptions or inputDescription DependencyNtwk Port Duplex Ntwk Port Speed = 10 BT or100 BTAuto Auto negotiateFor

492 Manual provisioning of IP Phone 2007 and 1100 SeriesConfig menuoptionOptions or inputDescription DependencyAuto Use value fromreceived LLDPNetwork

Provision parameters 493Config menuoptionOptions or inputDescription DependencyLLDP VLAN Name VLAN ID fromLLDP VLAN NameTLVand Enable 802.1ab (LLDP)ch

494 Manual provisioning of IP Phone 2007 and 1100 SeriesConfig menuoptionOptions or inputDescription Dependencyunchecked IP Phone does nottry SRTP PSK

495.AppendixManual provisioning of IP Phone 2000SeriesContentsThis section contains the following topics:• “Introduction” (page 495)•“Provision parame

496 Manual provisioning of IP Phone 2000 Series2 3 for Network Configuration) or you can use the navigation keys toscroll through the list of menu ite

Provision parameters 497Table 129Provisioning parameters for Phase II IP PhonesConfig menuoptionOptions or inputDescription DependencyEAP Enable 1-Yes

498 Manual provisioning of IP Phone 2000 SeriesConfig menuoptionOptions or inputDescription DependencyS1 PK 16 hex characters TPS server 1 PKstringFor

Provision parameters 499Config menuoptionOptions or inputDescription Dependency0-Auto Automaticallyobtains VLAN IDusing DHCP orthe 802.1ab dataswitch.

5Connecting the components 67Startup sequence 70Redeploying an IP Phone 2004 70Replacing an IP Phone 2004 71Removing an IP Phone 2004 from service 71I

50 Nortel IP Phone 2002• “Connecting the components” (page 51)• “Startup sequence” (page 53)Before you beginBefore installing the IP Phone 2002, compl

500 Manual provisioning of IP Phone 2000 SeriesConfig menuoptionOptions or inputDescription Dependency8-Au Use value fromreceived LLDPNetwork Policy T

Provision parameters 501Config menuoptionOptions or inputDescription DependencyPCUntagAll 0-No1-YesPSK SRTP 0-No IP Phone does nottry SRTP PSK1-Yes Wh

502 Manual provisioning of IP Phone 2000 SeriesConfig menuoptionOptions or inputDescription DependencyS1 action 1 digit TPS server 1 actionvalueRetry

Provision parameters 503Config menuoptionOptions or inputDescription DependencyBold Yes Bold screen fontNoNortel Communication Server 1000IP Phones Fu

504 Manual provisioning of IP Phone 2000 SeriesNortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-200

505.AppendixDynamic Host Configuration Protocolserver configurationInstall a Windows NT 4 or Windows 2000 serverTo set up the Windows NT 4 or Windows 20

506 Dynamic Host Configuration Protocol server configurationFigure 81Define new scope4 Create and then fill in the information. Click OK when finished

Configure a Windows NT 4 server with DHCP 50710 From the DHCP Options menu, select Scope. The DHCPOptions Scope window opens.11 Choose standard DHCP o

508 Dynamic Host Configuration Protocol server configurationFor information about configuring DHCP Auto discovery, see“DHCP Auto Discovery” (page 428)

Configure a Windows 2000 server with DHCP 509Values window opens. See Figure 86 "Predefined Options andValues " (page 509).Figure 86Predefin

Installation and configuration 51For more information about configuring a virtual loop, seeSignaling Server IP Line Applications Fundamentals (NN43001

510 Dynamic Host Configuration Protocol server configurationFigure 88Predefined Options and Values with data8 Under the Value area, enter the followin

Install ISC DHCP Server 511Figure 90Scope options11 On the General tab, scroll to the bottom of the list and check the128 Nortel-i2004-A option.12 Cli

512 Dynamic Host Configuration Protocol server configurationCAUTIONAlthough, Windows NT 4 also has the Vendor EncapsulationOption (option code 43), do

Configure ISC DHCP Server 513match if option vendor-class-identifier =4e:6f:72:74:65:6c:2d:69:32:30:30:34:2d:41:00;}The Hex string represents the text

514 Dynamic Host Configuration Protocol server configurationFor information about configuring DHCP Auto discovery, see“DHCP Auto Discovery” (page 428)

Install and configure a Solaris 2 server 515shared-network "myNetwork"{# Declaring subnet for current serversubnet 47.147.77.0 netmask 255.2

516 Dynamic Host Configuration Protocol server configuration2 Collect information about the network such as subnet mask,router/Media Gateway and DNS s

Install and configure a Solaris 2 server 5173 Invoke the DHCP services on the Solaris server by entering atthe prompt.:in.dhcpd,Specify –d and/or –v o

518 Dynamic Host Configuration Protocol server configurationNortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyrig

519.AppendixGratuitous Address ResolutionProtocol ProtectionGratuitous Address Resolution Protocol (GARP) Protection prevents theIP Phone from GARP Sp

52 Nortel IP Phone 2002interface located on the back of the IP Phone (identified witha PC icon) and the other end into the computer.See Figure 6 "

520 Gratuitous Address Resolution Protocol ProtectionNortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 20

521.AppendixLocal Tools menuContentsThis section contains the following topics:•“Introduction” (page 521)•“Local Tools options” (page 524)Introduction

522 Local Tools menu"Auto Lock" in the Local Menu page. Select "Menu Lock Enable" on theAuto page to automatically select the Auto

Local Tools menu password protection 523— 4. Auto Lock—5. Lock NowThe manual parameters configured in the Lock Menu sub menuoverride the configuration

524 Local Tools menuSome text appears dimmed depending on the current state of the menulock and the configuration of the IP Phone. Only configuration

Local Tools options 525Figure 92Local Tools menu optionsBluetooth wireless technology (IP Phone 1140E and IP Phone 1150E) isoptional and appears dimme

526 Local Tools menuNortel recommends you use the Telephone Options menu to adjust thecontrast.2. LanguagesUse this item to select the language of the

Local Tools options 527Lock MenuYou must enter the fixed password whenever the Lock Menu sub menuis accessed. Use the dialpad and enter the fixed pass

528 Local Tools menuFor information about Password Protection of the Local Tools menu, see“Local Tools menu password protection” (page 521).5. Lock No

Local Tools options 529Figure 93Local Tools menuPreferencesThe Preferences submenu offers the following choices• 1. Contrast• 2. Language• 3. Backligh

Redeploying an IP Phone 2002 53The IP Phone 2002 supports both AC power and Power overLAN options, including IEEE 802.3af Power Classification 2.To us

530 Local Tools menuUse this item to select the language in the local menus of the IP Phone.To access the language used by the server-based features,

531.AppendixIP Phone diagnostic utilitiesContentsThis section contains the following topics:•“Introduction” (page 531)•“Text-based diagnostic utilitie

532 IP Phone diagnostic utilitiesNetwork diagnostic utilitiesNetwork diagnostic utilities are available on the IP Phone itself (set-based),or from the

Text-based diagnostic utilities 533Table 133Network Diagnostic Utilities availability (cont’d.)Function moduleBefore IPAddressassignmentAfter IP Addre

534 IP Phone diagnostic utilitiesNetwork QoS ProcessIn Remote Mode, the system administrator can view QoS statistics (forexample, packets sent, packet

Text-based diagnostic utilities 535Use Procedure 119 “Accessing the Network Diagnostic Tools menu inLocal mode” (page 535) to access the Network Diagn

536 IP Phone diagnostic utilitiesProcedure 121Executing TraceRouteStep Action1 Select TraceRoute from the Network Diagnostic Toolssubmenu.2 Press the

Text-based diagnostic utilities 5372 Use the Navigation keys to browse the data. See Figure 97 "IPNetworking Statistics data display screen"

538 IP Phone diagnostic utilitiesProcedure 125Accessing the Diagnostics submenu in Remote ModeStep Action1 Press the Services key.2 Select Telephone O

Text-based diagnostic utilities 539• Ping (see Figure 101 "Ping data display page" (page 553))•TraceRoute (see Figure 102 "Tracert data

54 Nortel IP Phone 20023 Press OK when the node number displays.If Thenthe node password is enabledand is not NULLa password screen displays. Goto Ste

540 IP Phone diagnostic utilitiesProcedure 128Changing the number of PingsStep Action1 From the Ping submenu, use the Navigation keys to scroll tothe

Text-based diagnostic utilities 541TraceRouteThe following items are available on the TraceRoute submenu in Remotemode•IP Addr•Max Nr of Hops•TraceRt!

542 IP Phone diagnostic utilities3 Do one of the following• Press the Select soft key to accept the change and return tothe TraceRoute submenu.• Press

Text-based diagnostic utilities 543Procedure 135Browsing Ethernet StatisticsStep Action1 Select EtherStats from the Diagnostics submenu. The Ethernets

544 IP Phone diagnostic utilities4 Do one of the following5 Press the OK soft key to return to the EtherStats submenu.• Use the Navigation keys to bro

Text-based diagnostic utilities 545Use Procedure 140 “Browsing IP Statistics” (page 545) to access the IPStats submenu item in Remote mode.Procedure 1

546 IP Phone diagnostic utilitiesQoS StatisticsUse Procedure 142 “Browsing Quality of Service Statistics” (page 546) toaccess the QoS Stats submenu it

Text-based diagnostic utilities 547Figure 94PING data display pageIn Figure 94 "PING data display page" (page 547),• PacketTx = packets sent

548 IP Phone diagnostic utilities• xxx: = Time To Live (TTL):Round Trip Time1, Round Trip Time2,Round Trip Time3• IP: = IP addressEthernet StatisticsF

Text-based diagnostic utilities 549IP Networking StatisticsFigure 97 "IP Networking Statistics data display screen" (page549) illustrates th

Removing an IP Phone 2002 from service 55Step Action1 Disconnect the IP Phone 2002 from the network or turn off thepower.The service to the PC is disc

550 IP Phone diagnostic utilitiesFigure 98DHCP information data display pageIn Figure 98 "DHCP information data display page" (page 550),• N

Text-based diagnostic utilities 551• GtWay = Gateway• PROMS1 = EEPROM Server1 information• PROMS2 = EEPROM Server2 information•Sn = S: Server n is fro

552 IP Phone diagnostic utilitiesFigure 100RTP/RTCP statistics data display pageIn Figure 100 "RTP/RTCP statistics data display page" (page

Text-based diagnostic utilities 553Figure 101Ping data display pageIn Figure 101 "Ping data display page" (page 553),•Packet TX = packets se

554 IP Phone diagnostic utilitiesEthernet StatisticsFigure 103 "Ethernet statistics data display screen" (page 554) shows thedata displayed

Text-based diagnostic utilities 555Figure 104IP Networking statistics data display screenIn Figure 104 "IP Networking statistics data display scr

556 IP Phone diagnostic utilities• Retries = number of retries• UpTime = up-time of current TPS registration (days/hours/minutes/seconds)Quality of Se

Text-based diagnostic utilities 557Network Address Translation TraversalThis section describes the Network Address Translation (NAT) Traversalfeature

558 IP Phone diagnostic utilities• Color Code• Set TN• Registered TN•EEPROM Data Validity• Set IP InformationFor further information about the Set IP

Text-based diagnostic utilities 559x.x.x.xMask:xxx.xxx.xxx.xxxType of NAT:ConeEthernet InformationThe following information is accessed through the Et

56 Nortel IP Phone 2002Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel Networks. All R

560 IP Phone diagnostic utilitiesThe IDU command provides the following information•TN• TN ID•MAC address• IP address• LTPS IP address• Manufacturer c

Text-based diagnostic utilities 561Table 134IDU command printout in LD 32 for IP Phone with a NAT (cont’d.)Item DescriptionISET MAC ADRxx.xx.xx.xx.xx.

562 IP Phone diagnostic utilities• prints the IP Phone IP address and the Voice Gateway Media Cardaddress, and generates an NPR0503 message• the IP Ph

Graphic-based diagnostics utilities 563The screen displays Ping, Tracert, and EXIT soft keys, presentsa pull-down list for IP addresses, and displays

564 IP Phone diagnostic utilitiesThe Exit soft key changes to Stop and the other soft keysbecome blank.The IP Phone traces the route to the address fo

Graphic-based diagnostics utilities 565The NIPort soft key changes to the PCPort soft key and the tooldisplays the statistics for the Personal Compute

566 IP Phone diagnostic utilities4 To reset the NIPort counters to 0, tap the Reset soft key.5 Tap the NIPort soft key.The NIPort soft key becomes the

Graphic-based diagnostics utilities 567• Gateway IP address•EPROM Server S1 and S2 IP addresses, ports, actions, andnumber of retries•Voice VLAN prior

568 IP Phone diagnostic utilitiesLocal DiagnosticsThis section describes the Local Diagnostics for the IP Phone 1120E, IPPhone 1140E, IP Phone 1110, a

Graphic-based diagnostics utilities 569Procedure 148Using the IP Set and DHCP Information toolStep Action1 Press the Services key twice.2 Press 2 1 on

57.Nortel IP Phone 2004ContentsThis section contains the following topics:•“Introduction” (page 57)• “Description” (page 58)•“Components and functions

570 IP Phone diagnostic utilitiesFigure 108IP Set and Information screen4 Use the scroll bar to display all the information.5 Press the Return soft ke

Graphic-based diagnostics utilities 5712 Press 2 2 on the dialpad to access the Network DiagnosticTools menu or use the Up/Down navigation keys to scr

572 IP Phone diagnostic utilitiesThe IP Phone displays the followingPinging x.x.x.x with 64 bytes(where x.x.x.x is the entered IP address)The Return s

Graphic-based diagnostics utilities 5733. Ethernet StatisticsUse Procedure 150 “Using Ethernet Statistics tool” (page 573) to use theEthernet Statisti

574 IP Phone diagnostic utilities4 To reset the NIPort counters to 0, press the Reset soft key.5 Press the NIPort soft key.The NIPort soft key changes

Graphic-based diagnostics utilities 575Figure 110Ethernet Statistics display screen6 To reset the PCPort statistics to 0, tap the Reset soft key.--End

576 IP Phone diagnostic utilitiesThe following statistics are displayed• Packets sent•Packets received•Incoming Packet errors•Outgoing Packet errors•I

Graphic-based diagnostics utilities 5777 You can press the Return soft key exit the menu to return to theLocal Diagnostics submenu, or you can press t

578 IP Phone diagnostic utilitiesNortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel Netwo

579.AppendixBluetooth and Wireless FidelityinterferenceBluetooth is a wireless communication technology that is especiallyappropriate for cable replac

58 Nortel IP Phone 2004DescriptionThe IP Phone 2004 uses the customer IP data network to communicatewith the Communication Server 1000 (CS 1000). The

580 Bluetooth and Wireless Fidelity interferenceinterference that is on channel at 11 decibels (dB) less than the desiredsignal. That is, the required

581.AppendixHeadset supportIntroductionThis section describes the following headset types•“Wired headsets” (page 581)•“Wireless headsets” (page 581)•“

582 Headset supportEnabling Bluetooth wireless technologyThe following methods are available to enable Bluetooth wirelesstechnology on the IP Phone• M

Introduction 5832 Press 3 on the dialpad to access the Network Configurationmenu or use the Up/Down navigation keys to scroll and highlightthe Network

584 Headset supportIf the 4. Bluetooth Setup menu fails to open when you doublepress the Headset key, Bluetooth wireless technology is notenabled on y

Introduction 5858 Press the Right navigation key one or more times to highlightthe Pair button (next to the Pair Device item) and press theEnter key.a

586 Headset support• If only one headset is paired, proceed to step 12.•If more than one wireless headset is paired, the first headsetpaired is automa

Introduction 587the Bluetooth headset provides the audio. If you clear the "Use BluetoothHeadset" check box, the wired headset provides the

588 Headset supportProcedure 156Unpairing a wireless headsetStep Action1 Double-press the Headset key to open the 4. Bluetooth Setupdialog box.2 Press

Configure the headsets 589The following IP Phones support USB audio feature:•IP Phone 1120E• IP Phone 1140E•IP Phone 1150EUSB wireless headsetsThe USB

Components and functions 59Table 9IP Phone 2004 keys and functionsKey FunctionHold Press the Hold key to put an active call on hold. Press the line (D

590 Headset supportGenericMode1GenericMode1 provides full HID support for Plantronics CS50-USB,GN-Netcom 9330, MHA, and ATA and only standard HID supp

591.AppendixLanguage enhancementContentsThis section contains the following topics:•“Description” (page 591)•“Expansion Module for IP Phone 1100 Serie

592 Language enhancementTFTP Server supportA configuration file is used to download font files, as needed, to the IPPhone using a TFTP Server. After t

593.AppendixTFTP ServerContentsThis section contains the following topics:•“Introduction” (page 593)•“TFTP Server planning” (page 593)•“Updating IP Ph

594 TFTP Server• The process for the IP Phone to check the version of firmware againstthe firmware on the TFTP Server takes a few seconds for a quietn

Updating IP Phones firmware 595Updating IP Phones firmwareThe latest IP Phone firmware files are found on the Nortel Web site. Whenthe firmware is uplo

596 TFTP Server3 If you statically assign IP addresses, ensure that the IP address,TFTP Server IP Address, Subnet Mask, and Default Gatewayinformation

Updating IP Phones firmware 597• 1140e.cfg0625Cxx.bin• 1150e.cfg0625Cxx.bin0625Cxx.bin is the name of the firmware file by default, but thelocation an

598 TFTP Server• Access the Network Configuration menu. Enter the addressat the TFTP IP prompt. Press the ApplyandReset soft key tosave the change.•En

Updating IP Phones firmware 599Procedure 159Upgrading the firmware using BootCStep Action1 Hold down the [Up] and [2] keys, and while doing so, repower

6Removing an IP Audio Conference Phone 2033 from service 99Connecting an extension microphone 99Nortel IP Phone 2007 101Contents 101Introduction 101De

60 Nortel IP Phone 2004Table 9IP Phone 2004 keys and functions (cont’d.)Key FunctionHeadset Press the Headset key to answer a call using the headset o

600 TFTP Server7 The phone reads the configuration file from the TFTP server,extracts the Server_IP and Filename fields, and attemptsto download the f

Downloading and configuring fonts 601Table 137Fields in the TFTP configuration file for the Expansion Module (cont’d.)Field Name Field Value Descripti

602 TFTP ServerTable 138Fields in the TFTP configuration file for downloadable fonts (cont’d.)Field Name Field Value DescriptionFORCED The version of

Downloading and configuring fonts 603Figure 112Sample of the font configuration fileFor information about downloading the font file from the Nortel We

604 TFTP ServerDOWNLOAD_MODE is set to FORCED. The IP Phone firmwareincludes the base set of prompt files so downloads are notnecessary for languages

605.AppendixIP Phone context-sensitive soft keysTable 139 "IP Phone context-sensitive soft keys" (page 605) describes theIP Phone feature as

606 IP Phone context-sensitive soft keysTable 139IP Phone context-sensitive soft keys (cont’d.)Key number Response DescriptionKey 21PRKNULCall Park ke

607.AppendixCall featuresTable 140 "IP Phone supported call features" (page 607) shows a list ofsupported call features for the IP Phones.Ta

608 Call featuresTable 140IP Phone supported call features (cont’d.)Feature DescriptionCWT Call WaitingThe IP Phone 2001, IP Audio Conference Phone 20

Downloading and configuring fonts 609Table 140IP Phone supported call features (cont’d.)Feature DescriptionOVR OverridePRK Call ParkPRS Privacy Releas

Features 61You can customize the IP Phone features to meet user requirements. Formore information, see the IP Phone 2004 User Guide (NN43117-102).Doub

610 Call featuresNortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel Networks. All Rights

611.AppendixFLEXnet licensing error codesTable 141 "FLEXnet licensing error codes" (page 611) describes FLEXnetlicensing error codes for the

612 FLEXnet licensing error codesError code Description-15Cannot connect to license server system. The server (lmgrd) has not beenstarted yet, or the

Downloading and configuring fonts 613Error code Description-59Message checksum failure.-60License server system message checksum failure.-61Cannot rea

614 FLEXnet licensing error codesError code Description-97The desired vendor daemon is down. 1) Check the lmgrd log file, or 2) Trylmreread.-98This FE

Downloading and configuring fonts 615Error code Description-137Error writing to the event log.-139Communications timeout.-140Bad message command.-141E

616 FLEXnet licensing error codesError code Description-513Error list returned.-514No certicom module available.-515Wrong or incomplete certicom modul

617.Index3-port switchand 802.1Q header 442802.11bwireless ethernet networking 273802.1Q 439Ethernet frame 440p bits 440802.1Q support 440802.3af 435A

618Diagnostic utilitiesAuthentication State 534Authenticator ID 534Command Line Interface (CLI) 532data display pages 546DeviceID 534DHCP information

619Removing 135Replacing 135IP Phone 1220 137IP Phone 1230 155IP Phone 2001Changing TN 37Introduction 27keys and functions 29Removing 38, 99Replacing

62 Nortel IP Phone 2004— Expand to PC—Headset—HoldFor more information about IP Phone features, see “Features” (page 369)Central Answering PositionThe

620create, delete, modify, change,export, import 269Rrandom hardware IDs 268Redial List 370Registrationerror messages 562registry key 266removingMVC 2

Nortel Communication Server 1000IP Phones FundamentalsRelease: 6.0Publication: NN43001-368Document revision: 05.02Document release date: 26 May 2009Co

Display characteristics 63Cleaning the IP Phone display screenGently wipe the IP Phone display screen with a soft, dry cloth.CAUTIONDo not use any liq

64 Nortel IP Phone 2004Use the More soft key to navigate the layers of functions. If there are onlyfour functions assigned to the soft keys, the More

Package components 65Table 12IP Phone 2004 component list (cont’d.)ComponentProduct codeIP Phone 2004 (Charcoal with Bezel) with Icon keycaps(RoHS)NTD

66 Nortel IP Phone 2004IP Phone 2002/2004 Power Adapters3 m (9.9 ft), 125 VAC, Option 11CDenmark power cordDenmarkNTTK22ABE6 NTTK22ABArgentina N/A A08

Installation and configuration 67First-time installationYou must first install an IP telephony node with the Communication Server.For information abou

68 Nortel IP Phone 2004Procedure 12Connecting the componentsStep Action1 Connect one end of the handset cord to the handset jack on theback of the IP

Installation and configuration 69Figure 9IP Phone 2004 Ethernet network connections4 Connect the AC power adapter (optional). Leave the AC adapterunpl

7Installation and configuration 129Before you begin 129First-time installation 130Configuring the IP Phone 1210 130Connecting the components 131Startu

70 Nortel IP Phone 2004When you complete the IP Phone connection, you must connect the phoneto the network. See “Dynamic Host Configuration Protocol”

Removing an IP Phone 2004 from service 714 Enter the password at the password screen, and press OK.A TN screen displays.To obtain the password, enter

72 Nortel IP Phone 20042 In LD 11, enter the following:REQ: OUTTYPE: 2004P1, 2004P2TN: LLL S CC UU--End--Nortel Communication Server 1000IP Phones Fun

73.IP Phone Key Expansion Module (KEM)ContentsThis section contains the following topics•“Description” (page 73)• “Features” (page 74)•“Display charac

74 IP Phone Key Expansion Module (KEM)Figure 10IP Phone 2002 with one IP Phone KEM attachedFeaturesThe IP Phone KEM has the following features:• 12 ke

Configuration 75To alter the display and contrast on the IP Phone KEM, use the ContrastAdjustment option under the Telephone Options menu on the IP Ph

76 IP Phone Key Expansion Module (KEM)Table 14LD 11: Configure the IP Phone KEM (cont’d.)Prompt Response DescriptionKEM (0) – 2Number of attached IP P

Configuration 77Table 14LD 11: Configure the IP Phone KEM (cont’d.)Prompt Response DescriptionPAGEOFST <Page><KeyOffset>Automatically calc

78 IP Phone Key Expansion Module (KEM)Table 14LD 11: Configure the IP Phone KEM (cont’d.)Prompt Response DescriptionApplies to an IP Phone 2004 withKE

IP Phone KEM startup initialization 79Procedure 16Connecting the IP Phone KEM to an IP Phone 2002 or IP Phone 2004Step Action1 Remove the IP Phone fro

8Cleaning the IP Phone display screen 162Programmable line (DN)/feature key label display 162Information line display 162Soft key label display 163Pac

80 IP Phone Key Expansion Module (KEM)Table 15Startup initialization process for the IP Phone KEMPhase Description1. IP Phone KEM performsself-testThe

Operating parameters 81lines and features on keys 56 to 79 can cause the IP Phone 2002 toring, but there is no way to answer it. An error message disp

82 IP Phone Key Expansion Module (KEM)Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 05.02 26 May 2009Copyright © 2003-2009 Nortel

83.Nortel IP Audio Conference Phone2033Contents•“Introduction” (page 83)• “Description” (page 84)•“Extension microphones” (page 85)•“Components and fu

84 Nortel IP Audio Conference Phone 2033• Procedure 19 “Changing the TN of an existing IP Audio ConferencePhone 2033” (page 98)• Procedure 20 “Replaci

Extension microphones 85Figure 12IP Audio Conference Phone 2033Extension microphonesThe IP Audio Conference Phone 2033 supports up to two extensionmic

86 Nortel IP Audio Conference Phone 2033Figure 13Extension microphoneComponents and functionsThis section describes the following components and funct

Components and functions 87Table 16IP Audio Conference Phone 2033 keys and functions (cont’d.)Key FunctionGoodbye key Use the Goodbye key to terminate

88 Nortel IP Audio Conference Phone 2033— Call Timer— Live Dialpad•Password Admin•Station Control Password•Virtual Office Login and Virtual Office Log

Display characteristics 89— Mute—Goodbye—HoldFor more information about IP Phone features, see “Features” (page 369).Display characteristicsThe IP Aud

9Registration 198GIPS 198Echo cancellation 200Clock synchronization 200Jitter buffer 200QoS 200i2050QosSvc.exe 202DiffSERV (DSCP) 203802.1p 203Etherea

90 Nortel IP Audio Conference Phone 2033Information line displayThe IP Audio Conference Phone 2033 has a one-line information displayarea with the fol

Package components 91Package componentsTable 18 "Components list for US, CA, CALA, AP, and GC" (page91) lists the components for the IP Audi

92 Nortel IP Audio Conference Phone 2033Table 19Components list for EMEAComponentProduct codeIP Audio Conference Phone 2033 package contents include•I

Installation and configuration 93Table 19Components list for EMEA (cont’d.)Table 20 "Power cords" (page 93) lists the IP Audio Conference Ph

94 Nortel IP Audio Conference Phone 2033• If an AC power adapter is required, ensure you use the correct ACpower transformer. The voltage rating of th

Installation and configuration 953 Configure the IP Audio Conference Phone 2033 in ElementManager. IP Phones are configured using the Phones sectionin

96 Nortel IP Audio Conference Phone 2033Figure 16POE moduleRed LEDs on the IP Audio Conference Phone 2033 indicatepower. Messages indicating system st

Redeploying an IP Audio Conference Phone 2033 97Figure 17Bottom view of IP Audio Conference Phone 2033--End--When you complete the IP Phone connection

98 Nortel IP Audio Conference Phone 2033Procedure 19Changing the TN of an existing IP Audio Conference Phone 2033Step Action1 Repower the IP Audio Con

Connecting an extension microphone 99Step Action1 Obtain the node and TN information of the phone you want toreplace.2 Disconnect the IP Audio Confere